Prices for a cheese and tomato pizza on Pizzeria Uno's site for delivery via Doordash, Grubhub, and for collection. Third-party delivery services add fees that can push costs up significantly, especially on smaller orders. Third-party delivery makes up 29% of its sales, while pickup comes in at 15%, the company said. This was leading to a "promotion war" to try win over customers, he said.īeth Hardy, VP of Marketing at Modern Market Eatery, a 29-store chain focusing on freshly-made food told Insider that there had been a shift in recent months away from third-party delivery aggregators, with more customers dining in, collecting orders themselves, or ordering delivery directly from the restaurant to save money and get loyalty points. Steve Heeley, the CEO of Pokeworks, a poke bowl chain with about 70 stores, told Insider that customers were trying to minimize third-party delivery costs and weren't loyal to platforms unless they had a subscription like DashPass.
#Door dash fees free
Free delivery directly from the Dickey's website now made up 6% of sales, up by a fifth over the past year, Dickey added.
In contrast, online orders for pickup rose by 7% to account for 22% of the total in the 12 months to May at Dickey's, the largest barbecue franchise in the US with more than 500 outlets. Account icon An icon in the shape of a person's head and shoulders.
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